QUESTION: What should residents expect from the selection of FirstService Residential (previously Association Management Services) as the Springs Owners Association Manager?
ANSWER: FirstService Residential (FSR) is a full-service HOA management company with years of experience in managing single family subdivisions, providing the specialized experience needed to successfully manage and advise homeowner associations and their Board of Directors. The company has the unique ability to combine their personalized service and local expertise with the industry-leading resources of North America’s property management leader.
Located at 1600 N.E. Loop 410, Suite 202 (on the Loop 410 access road between Nacogdoches and Harry Wurzbach), FSR consists of administrative and management personnel with specialized knowledge and professional certification. FSR was the first company in south Texas to receive the distinguished Accredited Association Management Company (AAMC) designation from the Community Association Institute (CAI), and is the only association management company in San Antonio to have its Gate Department’s managers licensed by the State.
The Springs Owners Association and each of its residents will realize the following benefits from its selection of FSR:
o continuity when membership on the Board of Directors changes
o management of the gate codes via the FSR website or by telephone for the Springs access gate, including:
- obtain a new primary gate code
- obtaining a temporary gate code for 1-time events (Tupperware party, etc.)
- obtaining a service code (for housekeepers, lawn care, service repair, etc.)
- reactivate remote control openers deactivated upon the departure of the previous resident/owner
- selling gate access remote control openers (available at the FSR office for $39 + tax)
o payment of HOA assessment/dues semi-annually (January and July, or if only one payment is desired, January)
o payment of HOA assessment/dues by check or on-line through the secure website of the Association’s bank (free for bank-to-bank echecks, $15 for credit card payments)
o inspection of the subdivision twice a month to ensure no violations of the Springs CCRs are occurring and identified ones have been corrected
o website providing downloadable and on-line forms, including:
- gate access code management (downloadable and on-line submission)
- Improvement Request Form (downloadable; required for all external modifications to Springs residences and lots)
- on-line dues payment (on-line submission)
(Note: downloadable forms can be completed by a resident and e-mailed, faxed, or mailed to FSR)
o a dedicated and professionally certified FSR manager who can be reached by phone or e-mail
o 24-hour, 7 days a week emergency telephone contact
o detailed tracking, logging, and review of each Improvement Request Form, with the Springs Architecture Review Committee retaining approval/disapproval authority
o a robust suite of financial and management reports generated and provided monthly to the Springs Board of Directors to provide a more current and detailed status of our HOA
